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She said that the attendants were helpful showing them how to fill out complaint forms on the airline's website and Contino already received a $125 flight credit. 'They did not do anything wrong,' she said. She said that the flight attendants apologized profusely throughout the ordeal. 'It was not storming and they never said anything about a storm,' Contino said. The flight crew finally boarded them on another flight at 4:30, but the airline claimed that due to lightning in the area the plane was grounded again until 5:58, according to Roach. 'I just hoped that I didn't miss my flight.'Īt least one passenger bought another ticket on a different flight having lost hope in Flight 327. 'I just went to get a sandwich,' Contino said. 'They didn't say go get food or you have time to eat,' she said.Īmerican flight crews boarded another flight to Orlando, Florida while the weary passengers huddled close by, not wanting to miss their flight. 'Someone beside me said they tried to leave, but were told no,' she said.Īs they entered hour three, the pilot announced that they were switching planes and the travelers were herded off the Boeing 737 to the waiting area. The airline spokesman insisted that passengers were allowed to mill about and deplane if they needed to, but Contino said that wasn't consistent with her experience. The three-hour flight was supposed to leave at 1:07, but did not take off until 5:58 p.m., touching down at 7:30 p.m.American Airlines apologized and said that weather and mechanical issues temporarily grounded the planes.A Spanish speaking woman suffered a panic attack and was reduced to tears over the conditions.A couple who had paid $300 for MLB Subway Series tickets missed the Mets trouncing the Yankees.Genna Contino, 23, a reporter with the Charlotte Observer on the flight, said there were limited announcements and no food or drink provided.'Give us free alcohol,' passengers shouted every time the pilot made an announcement.American Airlines travelers endured a six-plus hour delay on a flight from Charlotte, North Carolina to New York City.'Give us free alcohol!': Frustrated American Airlines passengers trapped on Charlotte tarmac for six hours with no AC or food say fellow travelers were 'having mental breakdown'